Zoom and gloom: How empathy and creativity can re-humanise video conferencing

‘Sitting in a videoconference is a uniformly crap experience. Instead of corroding our humanity, let’s design tools to enhance it...

‘Looking back on my experience of videoconferencing, I still get an odd emotional pain. The feeling is a kind of shame. Not so much for my own wooden performance and the failure of the technology. But rather a feeling that we have all lost a bit of our humanity through it. My interest in these technologies is ethically motivated. I am not at all happy with the banal dehumanisation that results from bad videoconferencing experiences. If, for example, students and teachers can’t express their humanity in education, through its technologies, then we’re just not doing it right.

‘However, I’d like to think that this exploration of videoconferencing in contrast with other more humane experiences has provided some hope and indications of the way to go... That’s how designing works: incremental improvements based on insights drawn from experience. Let’s be optimistic, and keep designing to humanise tech, and using tech to learn about being better humans.’

Read here (Aeon, Dec 1, 2020)

Chinese tech firms pledge more help for street stalls, small vendors after Premier’s comments

Key points: Premier Li Keqiang says the Chinese government will provide more support for street stalls and small businesses as they are the “fire” of China’s economy. Tech platforms like WeChat and JD.com responded to Li’s comments by announcing new initiatives to help smaller retailers.

Read here (South China Morning Post, June 4, 2020)

Naomi Klein: How big tech plans to profit from the pandemic

‘The issue is not whether schools must change in the face of a highly contagious virus for which we have neither cure nor inoculation. Like every institution where humans gather in groups, they will change. The trouble, as always in these moments of collective shock, is the absence of public debate about what those changes should look like, and who they should benefit – private tech companies or students?

‘The same questions need to be asked about health. Avoiding doctor’s offices and hospitals during a pandemic makes good sense. But telehealth misses a huge amount. So we need to have an evidence-based debate about the pros and cons of spending scarce public resources on telehealth – rather than on more trained nurses, equipped with all the necessary protective equipment, who are able to make house calls to diagnose and treat patients in their homes.’

Read here (The Guardian, May 13, 2020)

Launch of the WHO Academy and the WHO info mobile applications

For healthcare workers: ‘The WHO Academy, World Health Organization’s lifelong learning centre, has launched a mobile app designed to enable health workers to expand their life-saving skills to battle the COVID-19 pandemic. The app provides health workers with mobile access to a wealth of COVID-19 knowledge resources, developed by WHO, that include up-to-the-minute guidance, tools, training, and virtual workshops that will help them care for COVID-19 patients and protect themselves.

Real-time info for everyone: 'WHO will launch the WHO Info app which will give millions of people real-time mobile access to the latest news and developments. WHO has developed the app from the ground up with an intuitive user-interface and a clean, smart design. From the COVID-19 front, the WHO Info app will provide the latest WHO initiatives, partnerships, and to up-to-date information on the race to find medicines and vaccines for fighting the disease. The number of COVID-19 cases, organized by country, and by timelines, are continually updated in the app from the official WHO COVID-19 data streams.’

Read here (WHO, May 13, 2020)