‘Like other businesses impacted by the crisis, social media companies’ daily operations have also been upended by social distancing protocols. With content reviewers working from home, platforms are relying far more heavily on artificial intelligence technologies to flag and remove problematic content, which has already resulted in a wave of erroneous enforcement actions.
‘Another part of the problem seems to be a lack of high-level coordination, said Wardle, as certain virus-related posts have been banned on some platforms but permitted on others. “It’s a whack-a-mole approach,” she said, “and it’s nowhere near enough”.’
Read here (Huffington Post, April 8, 2020)
